CHRISTMAS CLEARANCE SALE - UP TO 50% OFF TOP BRANDS *Exclusions Apply discount codes can not be redeemed on sale items.
CHRISTMAS CLEARANCE SALE UP TO 50% OFF*
 
  • ALL ITEMS SHIPPED THE SAME DAY IF ORDERED BEFORE 3PM

Yoga Studio

FAQ

General

How do I contact Yoga Studio?

Please contact us if we can be of any assistance. E-mail info@yogastudio.co.uk or call 01202 721912 between 9.30am - 5.30pm weekdays, closed on Saturday and Sunday.

Complaints

Yoga Studio strives to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve our customer experience.

All complaints will come through to our Customer Care team . E-mail info@yogastudio.co.uk or call 01202 721912 between 9.30pm - 5.30pm weekdays, closed on Saturday and Sunday.

Letters can be sent to:

Yoga Studio Customer Care

Unit 1, 83 Ringwood Road,

Poole,

Dorset.

BH14 0RH

Where can I buy Yoga Studio products?

The full range of Yoga Studio products is available from us directly at www.yogastudio.co.uk. We ship worldwide and have been doing so since 1999, so you can place your confidence in us! We also sell our full range of products on Amazon and eBay, however we always guarentee the best prices on our website.

How do I open an account with Yoga Studio?

Simply click on Register on the top right of this page. Fill out some details about yourself and you’re ready to go! You will be sent a welcome email after successfully registering with us. Let us say - Welcome to Yoga Studio!

I have forgotten my password - what should I do?

The quickest way to retrieve your password is online. Simply go to the Forgotten Password page and enter your email address. We will send you a link to reset your password.

Do I need to open an account to place an order online?

No you don’t. You can place an order as normal and checkout as a guest. However, if you create an account, you will find it much quicker to check out in the future. We don’t store your card information, but we will store all your addresses so that you will not need to fill them out each time you order with us.

I have a query regarding my Yoga Studio order and/or account. Who should I speak to?

For all enquiries, please get in touch with our helpful Customer Service team. You can either call during our opening hours or drop us an email. We are here to help from 9am to 5pm, Monday to Friday (not including UK Bank Holidays).

Ordering

Does Yoga Studio ship to multiple addresses?

We ship to one address per order, so if you need to send to multiple addresses, please place a separate order per address. Shipping charges will apply to each order.

What packaging will my order be shipped in?

We will use either PVC mailing bags or cardboard boxes depending on your items. We try and reuse packaging as much as possible, so if you receive a box labelled as 20 blocks when you’ve ordered some blankets, don’t panic! Just open it up and you will find your items inside.

I ordered an item from the sale but you have sold out. Can I put it on back order?

Please note sale stock is limited and cannot be back ordered. Sometimes products which are out of stock can pass through the checkout. In this case, all the out of stock items will be cancelled from your order and refunded via the same payment method used. We will endeavour to get in touch via email as soon as possible to advise if anything on your order has been cancelled due to availability.

Why do you need my mobile number?

If your parcel is being sent standard delivery in the UK and you have supplied your mobile number, we will:
Send you a text to let you know that your parcel has been dispatched from our warehouse.
Send you a second text the day your parcel will be delivered to notify you of the one hour window it will arrive. We will also give you the option to have your parcel delivered on an alternate day or to a neighbour.
If we have any problems with your order we may contact you via telephone.
We will not pass on your telephone number to any third parties apart from our courier company for delivery information.

Why is it that there are things on the website that are out of stock?

We do try to keep the website up to date so that this doesn’t happen, however sometimes items sell out really quickly. When this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be frustrating and are working hard to stop this occurring. If a product is out of stock you sign up to our out of stock notifications by putting your email address in the out of stock box on the product page, we will then notify you when the item is back in stock.

What can I do if something is wrong with my order?

If there is a problem with your Yoga Studio order please contact our friendly Customer Care Team on 01202 721912 or email info@yogastudio.co.uk.

Delivery

How long will delivery take?

Delivery will vary from 1 working day to 10 depending on the delivery country as well as the service you select. For more information, please view our Delivery & Shipping page.

What happens if my order gets stuck in customs?

If your order is taking longer than normal to clear customs, rest assured that we will be tracking it every step of the way and will help you liaise with our couriers. Where possible, we will also pass direct contact information to you as it is often easier to sort out the delay locally.

Do you offer next day delivery?

Order before 3pm from Monday – Thursday for your order to arrive the next day by Parcel Force. We also offer weekend delivery for Saturday and Sunday,any orders placed with the weekend delivery service will arrive the first Saturday-Sunday from when the order was placed. Any orders placed on Friday or over the weekend by next day delivery will arrive to you on Monday or Tuesday of the following week. Orders placed on public holidays will not be processed until the following working day which can add one more day to delivery times.For more details regarding next day delivery please see our delivery information. All shipping options are available on the checkout page.

What delivery method do you use?

We use Parcel Force for most of our UK Deliveries and Royal Mail for International and low value deliveries. For further details please see our delivery information.

Returns

What is Yoga Studio refund policy?

We will refund any item within 30 days of purchase. All we ask is that the goods are returned in their original condition. This means clothing must have hangtags still attached. Yoga mats, props and all other equipment must be in their original cellophane and/or branded wrapper. If any products have been removed from their wrapper, we are unable to accept a return. Some items are non-returnable; please see below for a full list of these items.

Any rejected returns cannot be reshipped and will be destroyed upon receipt.
Please contact us if you are unsure about our returns process.

You can find more information on our Orders & Returns page.

Why won’t you accept my return?

On occasion we may have to reject a return. Below are some of the most common reasons for this happening:

It has gone past 30 days from date of purchase – our returns policy only extends to 30 days
It has been returned with damaged packaging – we are unable to accept a return with incomplete/damaged original packaging
It has been returned in an unhygienic condition – for Health & Safety, our staff are unable to handle returns that are contaminated
It is an item that cannot be returned – some items are exempt from return, please see below for full list

What items cannot be returned?

We will normally accept an item back for return if it is brand new, within 30 days of the purchase date, undamaged and still in its original packaging. There are a few exceptions and these are listed below:

CDs/DVDs.
Earrings.
Headbands.
Body care items such as creams/lotions/oils/soaps/lip balms etc.
Tongue scrapers.
Neti pots/nasal catheters.
Personalised products.

Payments

Which payment methods does Yoga Studio accept?

We accept payments by PayPal, Yoga Studio gift cards and the following cards: Visa, Mastercard, Maestro and American Express. We do not accept cheques or cash.

When will I be charged for my order?

All orders are charged at point of sale. This means we debit your card or you send us a PayPal payment for the full amount of the order as soon as you complete your order.

What is Verfied by Visa and MasterCard SecureCode?

Verified by Visa and MasterCard SecureCode are services that protect your card details with a personal password, designed especially for customers who shop online to give added security. They allow you to create your own password, which only you know, to use every time you shop online using these cards.

You need to register your card with a password. You need only do this once, then whenever you use the card to shop online you will be asked to enter the password when you check out.

You can do this as part of the check out process. When you confirm your order you may be asked by your bank if you wish to register your card. If you click yes, you will be directed to the bank’s website in order to do so. Alternatively you can contact the issuer of your card directly to register the card. To find out more about these services, visit the Verified by Visa website or the Mastercard SecureCode website.

Gift Cards

Do gift cards have an expiry date?

Our gift cards are valid for one year from the date they were issued. Any unused amount will remain available to be redeemed until the expiry date.

How do I find out the balance on my gift card?

If you have opted to store the gift card on your account, simply log in and click on Gift Card to see how much is available. Alternatively, you can find out by entering your gift card code here.

When can I use a gift card?

You can apply a gift card to any purchase online, except for gift cards!

I've forgotten to use my gift card in my order, can you add it for me?

No, we are unable to apply gift cards to past purchases.

Discounts & Promotions

Where do I apply a discount code?

Where do I apply a discount code?

Can I apply a discount code to a past purchase?

No, we are unable to apply promotional codes and discounts to past purchases.

I am a qualified yoga teacher, can I have a discount?

Yes, yoga teachers and trainee teachers qualify for generous discounts, regardless of how much you spend or the number of items in your order. We understand that sometimes you’ll need a large box of stock and at other times, you’ll just need one mat. Just go to Register on the top right of this page, then email us your teacher certificate and we’ll set the account to the correct discount level for you. Please note, your teacher discount cannot be used on top of our wholesale goods discount or any items that are already discounted.

Do you offer wholesale discounts?

Oh yes! We aim to offer you the best prices for all your yoga kit. For excellent value mats and props, you can bulk buy boxes directly from the wholesale section of our site. You’ll find the wholesale section under the relevant section on our website. For further information, please see our Wholesale Orders page. We can also provide you with quotes valid for 30 days for specific orders.

Can I use 2 offer codes at once?

While we all agree this would be really nice, unfortunately only one offer is valid at a time. If you do have 2 offers we suggest using the larger discount.

VAT

Can I buy items tax-free if I live outside of the UK?

If you order from outside the UK and the EU your order will have the tax deducted (at the current rate of VAT) when you proceed through the checkout. This also applies if you are a resident of the Channel Islands. For further information regarding VAT please see our Terms and Conditions.

Services

Can I personalise a mat with my studio logo?

We do offer bespoke services such as mat/towel logo branding and eyeletting mats. You can design your very own yoga mat from our customisation website www.yogadesigned.com. For equipment/props and eyeletting please give us a call to discuss prices.

Is there a charge for personalisation?

Yes, the charge depends on the service. Please get in touch with our Customer Service team to discuss your requirements.

Does it take longer to receive personalised items?

All customised mats from Yoga Designed take 7-12 working days. Please get in touch with our Customer Service team to discuss timeframes for equipment and props customisation.

Can I return my personalised product?

All personalised products will have been made to your specification. In these instances, we are unable to offer a refund for any products with personalisation. Of course, this does not affect your statutory rights.

Privacy

Why do you want my email address and mobile number?

Primarily so that we can contact you if there is a problem with your order; we find that most people respond faster this way. We will also contact you to let you know our latest news or special offer, however if you do not wish to hear from us we can take you off our list. The quickest way to do this is to unsubscribe from the last/next e-mail you receive from us. Go to the bottom of the e-mail, click unsubscribe and you will be taken off our e-mail list. Otherwise e-mail us at info@yogastudio.co.uk and we will unsubscribe you from the list.

Other

I would like to supply goods to Yoga Studio. How do I contact the Buying department?

We are always looking to expand our product range and would love to hear from you. Please send us an email to our Purchasing team with some images, a description about your product and pricing indication for us to review.

How do I approach Yoga Studio regarding a charitable donation or sponsorship?

Please email our marketing team who will review the request. We receive many charity and sponsorship requests and although we wish we could assist every single one, unfortunately it’s just not possible. Yoga Studio is actively involved in helping charitable causes where we can so do keep a lookout on our website and social media channels for our latest activity.

How do I unsubscribe from your newsletters?

Simply click on the unsubscribe link in the footer of an email you receive, alternatively you can email our marketing team who will manually remove your email address from the Yoga Studio mailing list.

How do I apply for a job at Yoga Studio?

Firstly, thank you for your interest! We have a dedicated page where we advertise any of our vacancies, just go to Work With Us in the footer section. We’re always looking for talented individuals to join our growing team. If you think you would be a great asset to our team, please email us with why you would love to work for Yoga Studio.

I have a question that is not answered here. Will you answer it?

Of course! Please call us on 01202 721912 or email info@yogastudio.co.uk. We are here to help, Monday to Friday, 9.30am to 5.30pm.

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