* Deliveries within the UK Mainland are normally from 2-5 working days. With larger items we use our nominated courier (Signed For) delivery service. If you are not at home during normal weekday working hours i.e. 08:00 - 17:30 you can have goods delivered to your work address or leave us a note in the "Special Delivery Instructions" Box during checkout i.e. "if out, leave with the neighbor or leave in Porch" and pass on your instructions to our courier. Small items are sent out by normal Royal Mail parcel service.
* Northern Ireland, Scottish Islands & Highlands, Channel Islands and Isle of Man... allow 4-5 working days.
* Goods ordered before 2 PM will normally be processed and dispatched the same day. For guaranteed next day week day delivery you need to order before 2 PM Monday to Thursday. Please contact us on 01296 615880 to make sure you book the next day service. Please also note that we do not dispatch at the weekend and weekend deliveries are by prior agreement. If we have not delivered your order within 30 days of expected delivery then you may cancel the order and we will refund any monies paid.
Failed Deliveries
Our courier company will deliver from 08:00 AM to 5.30 PM Monday to Friday. They will only attempt to delivery your parcel twice. If you have given a special instruction ie: "Leave with neighbor at No 9 or leave in Porch..." and you are out when the first delivery is attempted the courier will leave a card with the depot's number for you to arrange a re delivery. If you do not call the courier, they will automatically try to deliver again the next day and if you are out again at the time of redelivery the parcel will be returned to us as undeliverable.
To avoid that happening we advise you to: A: Use a delivery address where there will be someone during the day. B: Assuming it is safe, leave us a special delivery instruction in the Special delivery instructions" Box during checkout. We reserve the right to recharge for delivery at cost or in the event you wish to have a refund, to refund you less the actual amount paid by us for carriage.
International Delivery
International orders are generally received within 20 working days
Top of page
